Privacy Policy

1. Who we are

The data controller is Ribeiro Tech Store (Legal name: 60.034.184 NATAN RIBEIRO DA SILVA LIMA, CNPJ: 60.034.184/0001-32), operating in Angra dos Reis - RJ, Brazil.

2. What data we may collect

In general, we collect only what you provide when you contact us:

• Identification and contact data: name, phone/WhatsApp, email (if provided).
• Message content: details you write in the form, email or WhatsApp.
• Technical logs (minimal): basic browser/device information for security and troubleshooting (when applicable).

3. Why we process your data

We use your data to:

• Respond to requests, provide quotes and support.
• Schedule visits or service deliveries, when needed.
• Improve service quality and protect against misuse/fraud.

4. Legal basis

We process data primarily based on your consent when you submit information, and on legitimate interest for basic security, communication, and service organization.

5. Storage and retention

We retain contact messages for as long as needed to handle your request and comply with applicable obligations. If you want deletion, you can request it (see section 8), except where retention is required by law or to protect our rights.

6. Sharing

We do not sell your data. We may share it only with essential service providers strictly necessary to operate communication channels (for example, email and WhatsApp services), and only for the purpose of responding to you.

7. Security

We take reasonable measures to protect your information, such as access control, minimal data collection, and secure handling practices. No online system is 100% secure, so we encourage you not to include sensitive data you do not want to share.

8. Your rights

You can request:

• Access to the data you provided.
• Correction or deletion of data (when applicable).
• Information about how we use your data.

To request changes, contact us at [email protected] or via WhatsApp +55 (24) 99883-0113.

9. Changes to this policy

We may update this policy to reflect service improvements or legal requirements. The latest version will always be available on this page.